BON AMIGA CONTACT POLICY
Last Updated: 09/09/2025
HOW TO CONTACT US
Contact us: via our “Contact us form” or chat
Response Time: 3-5 business days
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
WHAT WE CAN HELP WITH
- Order status and tracking
- Product questions
- Returns and exchanges
- Website issues
- General inquiries
WHEN USING OUR CONTACT FORM OR CHAT, PLEASE INCLUDE:
- Your full name
- Order number (if you have one)
- Clear description of your question or issue
- Photos (if reporting damaged items or need assistance with a return)
We do not accept exchanges
CHAT, EMAIL & MESSAGING
When you use our website chat, contact form, or messaging platforms, Bon Amiga may collect and store the following information:
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Your name, email address, and any contact details you provide
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Message content, including product inquiries, order information, and feedback
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Timestamps, device type, and general location data (if available)
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Screenshots or photos submitted for support purposes
Conversations may be recorded or monitored for quality assurance, training, and customer service purposes. By communicating with us via email, via our chat or messaging features, you consent to the collection and use of this information in accordance within this policy and our Privacy Policy.
Bon Amiga does not sell or share chat data with third parties, except as required to fulfill your request or comply with legal obligations. You may request deletion of your chat history or contact information at any time by emailing info@bonamiga.com.
IMPORTANT NOTES
- We respond to all emails within 3-5 business days
- We do not provide same-day or rush responses
- Multiple emails about the same issue may delay our response
- Our contact center may be closed on federal holidays, which may result in delayed responses
- We reserve the right to decline to respond to abusive, inappropriate, or spam communications
BUSINESS INQUIRIES
For wholesale, partnerships, or other business opportunities, please view our affiliate program and wholesale program for more information. These requests are subject to separate review processes and do not guarantee response.
We appreciate your patience as we work to provide thorough, helpful responses to every customer.