BON AMIGA CONTACT POLICY
Last Updated: 09/09/2025
HOW TO CONTACT US
Contact us: via our “Contact us form” or chat
Response Time: 3-5 business days
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
WHAT WE CAN HELP WITH
Order status and tracking
Product questions
Returns and exchanges
Website issues
General inquiries
WHEN USING OUR CONTACT FORM OR CHAT, PLEASE INCLUDE:
Your full name
Order number (if you have one)
Clear description of your question or issue
Photos (if reporting damaged items or need assistance with a return)
We do not accept exchanges
CHAT, EMAIL & MESSAGING
When you use our website chat, contact form, or messaging platforms, Bon Amiga may collect and store the following information:
Your name, email address, and any contact details you provide
Message content, including product inquiries, order information, and feedback
Timestamps, device type, and general location data (if available)
Screenshots or photos submitted for support purposes
Conversations may be recorded or monitored for quality assurance, training, and customer service purposes. By communicating with us via email, via our chat or messaging features, you consent to the collection and use of this information in accordance within this policy and our Privacy Policy.
Bon Amiga does not sell or share chat data with third parties, except as required to fulfill your request or comply with legal obligations. You may request deletion of your chat history or contact information at any time by emailing info@bonamiga.com.
IMPORTANT NOTES
We respond to all emails within 3-5 business days
We do not provide same-day or rush responses
Multiple emails about the same issue may delay our response
Our contact center may be closed on federal holidays, which may result in delayed responses
We reserve the right to decline to respond to abusive, inappropriate, or spam communications
BUSINESS INQUIRIES
For wholesale, partnerships, or other business opportunities, please view our affiliate program and wholesale program for more information. These requests are subject to separate review processes and do not guarantee response.
We appreciate your patience as we work to provide thorough, helpful responses to every customer.
CHAT, EMAIL & MESSAGING
When you use our website chat, contact form, or messaging platforms, Bon Amiga may collect and store the following information:
Your name, email address, and any contact details you provide
Message content, including product inquiries, order information, and feedback
Timestamps, device type, and general location data (if available)
Screenshots or photos submitted for support purposes
Conversations may be recorded or monitored for quality assurance, training, and customer service purposes. By communicating with us via email, via our chat or messaging features, you consent to the collection and use of this information in accordance within this policy and our Privacy Policy.
Bon Amiga does not sell or share chat data with third parties, except as required to fulfill your request or comply with legal obligations. You may request deletion of your chat history or contact information at any time by emailing info@bonamiga.com.
By proceeding on this website and using our communication systems, you agree to Bon Amiga’s Privacy Policy and understand that conversations may be recorded for quality purposes. You, the user and/ or customer, also consent to the collection of your contact information to respond to your inquiry and you also accept all other terms and conditions, along with our hold harmless agreement.