Shipping & Returns Policy

BON AMIGA SHIPPING & RETURNS POLICY

Last Updated: 09/08/2025

SHIPPING POLICY

PROCESSING TIMES

Standard Processing:

• Orders are processed within 1-3 business days (Monday through Friday)
• Business days exclude weekends and federal holidays
• Orders placed after 2:00 PM EST on Friday will be processed the following Monday
• Processing begins after payment verification is complete

Peak Season Processing: During high-volume periods, processing may be extended

• Black Friday/Cyber Monday: Up to 5 business days
• Valentine’s Day (January 15 – February 14): Up to 4 business days
• Mother’s Day (April 15 – May 15): Up to 4 business days
• Christmas Season (November 15 – December 25): Up to 7 business days

Order Confirmation:

• You will receive an email confirmation immediately upon order placement
• A shipping confirmation email with tracking information will be sent once your package leaves our facility
• If you don’t receive confirmation emails, check your spam folder and contact us at info@bonamiga.com

SHIPPING METHODS & TIMEFRAMES

Standard Shipping (USPS Ground Advantage):

• Cost: Calculated based on the shipping address you have provided
• FREE Shipping: Orders $50 and above
• Delivery Time: 5-7 business days after processing
• Tracking: Included with all shipments

Expedited Shipping (USPS Priority Mail):

• Cost: Calculated based on the shipping address you have provided
• Delivery Time: 2-3 business days after processing
• Features: Priority handling and tracking

Express Shipping (USPS Priority Mail Express):

• Cost: Calculated based on the shipping address you have provided
• Delivery Time: 1-2 business days after processing
• Features: Expedited processing and express delivery

Important Notes:

• Shipping timeframes are estimates and not guaranteed delivery dates
• Actual delivery times may vary due to carrier delays, weather conditions, or high-volume periods
• Saturday delivery is available for Express shipping in most areas
• Sunday delivery may be available in select locations

SHIPPING LOCATIONS

Domestic Shipping: We ship to all locations within the United States, including:

• All 50 states including Alaska and Hawaii
• Washington D.C.
• U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa)
• P.O. Boxes and Post Office Box addresses
• APO/FPO military addresses (allow additional 1-2 days)
• Residential and commercial addresses

Address Requirements:

• Complete street address with apartment/suite numbers if applicable
• Valid city, state, and ZIP code
• Phone number (required for Express shipping)
• We cannot ship to General Delivery addresses

International Shipping: We do not currently offer international shipping. This includes:

• Canada and Mexico
• All other international destinations
• U.S. territories not listed above

DELIVERY INFORMATION

Standard Delivery:

• Most packages are delivered to your mailbox or front door
• No signature required for orders under $100
• Carriers may leave packages in secure locations at their discretion

Signature Confirmation: Required for orders over $100 including:

• Someone must be present to sign for the package
• Valid government-issued ID may be required
• Packages will not be left unattended

Delivery Attempts:

• Delivery attempts and procedures are determined by the shipping carrier
• If delivery fails, contact your local post office or carrier directly
• Carrier policies determine how long packages are held before return
• We are not responsible for carrier delivery procedures or timelines

Address Accuracy:

• Critical: Ensure your shipping address is complete and accurate
• We are not responsible for packages delivered to incorrect addresses due to customer error
• Address changes cannot be made once an order has been processed and shipped
• Returned packages due to incorrect addresses will incur reshipping fees

DELIVERY ISSUES

Lost or Stolen Packages:

• Once marked as “delivered” by the carrier, Bon Amiga is not responsible for lost or stolen packages
• We recommend having packages delivered to a secure location or workplace
• Consider requesting signature confirmation for valuable orders
• Contact the carrier first for delivery investigations

Damaged Packages:

• Inspect packages immediately upon delivery
• Report damaged packages to us within 48 hours at info@bonamiga.com
• Include photos of damaged packaging and contents
• We will work with you and the carrier to resolve the issue

Non-Delivery:

• If tracking shows “delivered” but you haven’t received your package:

  • Check with neighbors and household members

  • Look around your property (porches, side doors, garages)

  • Contact your local post office with the tracking number

  • Wait 1-2 business days as packages may be mis-scanned

• Contact us after exhausting these steps

SPECIAL CIRCUMSTANCES

Weather Delays:

• Severe weather may cause shipping delays beyond our control
• We will notify customers of significant delays when possible
• No refunds or credits are provided for weather-related delays

Holiday Delays:

• Shipping may be delayed during federal holidays
• Peak holiday seasons may experience longer processing and delivery times
• Plan orders accordingly for gift-giving occasions

Carrier Service Disruptions:

• Occasionally, carriers may experience service disruptions
• We will provide updates on our website and via email when possible
• Alternative shipping arrangements may be offered when available

RETURNS POLICY

RETURN WINDOW & ELIGIBILITY

Return Timeframe:

• Returns must be initiated within 30 calendar days from delivery date
• Return window begins on the date shown in tracking information as “delivered”
• No exceptions will be made for returns initiated after the 30-day period
• Processing time begins when we receive your return request, not when you ship the item

Eligible Items: Items eligible for return must meet ALL of the following conditions:

• Purchased directly from Bon Amiga (website or Amazon)
• In original, unworn condition with no signs of use
• Include all original packaging, tags, and documentation
• Free from odors, residues, or contaminants
• Not damaged or altered in any way

NON-RETURNABLE ITEMS

The following items cannot be returned under any circumstances:

• Items showing any signs of wear, damage, or use
• Jewelry that has been worn, even briefly
• Items altered, modified, or customized in any way
• Products without original packaging or missing tags
• Items damaged by customer misuse or neglect
• Sale items, clearance items, or items marked “Final Sale”
• Gift cards or store credit
• Items returned after the 7-day window

Special Considerations:

• Earrings: Due to hygiene reasons, earrings cannot be returned once worn
• Body Jewelry: Cannot be returned if removed from sterile packaging
• Children’s Jewelry: Must include all original safety documentation

RETURN PROCESS

Step 1: Contact Us

• Email us at info@bonamiga.com OR use our website chat during business hours
• Include the following information:
  • Full name and order number
  • Item(s) you wish to return
  • Reason for return
  • Photos of the item (if applicable)

Step 2: Return Authorization

• We will review your request within 1-2 business days
• If approved, you’ll receive a Return Merchandise Authorization (RMA) number
• Return instructions and authorized return address will be provided
• RMA numbers are valid for 14 days from issue date

Step 3: Package Your Return

• Use original packaging when possible
• Include all items, tags, documentation, and accessories
• Write your RMA number clearly on the outside of the package
• Pack securely to prevent damage during transit

Step 4: Ship Your Return

• Ship to the address provided in your RMA email (do not use any other address)
• Use a trackable shipping method (required)
• Consider purchasing shipping insurance for valuable items
• Keep your return tracking number for your records

RETURN SHIPPING COSTS

Customer Responsibility:

• You are responsible for ALL return shipping costs
• Return shipping fees are not reimbursed under any circumstances
• We recommend using USPS with tracking for returns under $75
• Consider UPS or FedEx with insurance for higher-value returns

Lost Returns:

• We are not responsible for returns lost in transit
• Always use trackable shipping methods
• Returns without tracking cannot be processed
• Consider insurance for items over $50

INSPECTION & PROCESSING

Return Inspection: Once we receive your return, we will:

• Inspect items within 5-10 business days of receipt
• Verify items meet return policy requirements
• Check for signs of wear, damage, or missing components
• Confirm all original packaging and tags are included

Inspection Outcomes:

• Full Approval: Item meets all return requirements
• Partial Approval: Item has minor issues; partial refund may apply
• Denied: Item does not meet return requirements; will be returned to you

REFUND PROCESSING

Restocking Fee:

• A 15% restocking fee applies to ALL approved returns
• This fee covers processing, inspection, and restocking costs
• Restocking fee is deducted from your refund amount
• No exceptions to the restocking fee policy

Refund Calculation Example:

• Item Cost: $50.00
• Less Restocking Fee (15%): -$7.50
• Your Refund: $42.50

Additional Deductions:

• Original shipping charges are never refunded
• If you received free shipping, the shipping value ($7.99) will be deducted from your refund
• Return shipping costs are never reimbursed
• Any applicable taxes will be refunded

Refund Timeline:

• Refunds processed within 5-7 business days after inspection approval
• Refunds issued to original payment method only
• Once processed, refund timing depends on your payment provider
• No cash refunds or store credit options available

Partial Refunds: Partial refunds may apply when items:

• Show minimal signs of wear or handling
• Are missing non-essential components
• Have minor packaging damage
• Are returned in less-than-perfect condition

EXCHANGES

No Exchanges Policy:

• We do not offer exchanges of any kind
• All sales are final once delivered, except for eligible returns within our 30-day return window
• If you need a different size, color, or style, you must return the original item and place a new order
• New orders are separate transactions subject to current pricing, availability, and shipping fees

DAMAGED OR DEFECTIVE ITEMS

Reporting Issues:

• Contact us within 48 hours of delivery for damaged or defective items
• Email info@bonamiga.com or use our website chat during business hours
• Provide your order number and clear photos showing the issue
• Include photos of packaging if damage appears shipping-related

Resolution for Defective Items:

• We will provide a prepaid return label (no cost to you)
• Full refund or replacement will be provided
• No restocking fee for genuinely defective merchandise
• We may request that you dispose of severely damaged items instead of returning them

What Qualifies as Defective:

• Items that arrive broken or damaged
• Items that don’t match the product description
• Items with manufacturing defects
• Wrong items shipped

What Doesn’t Qualify:

• Normal wear characteristics described in product listings
• Color variations due to monitor settings
• Natural variations in stones or materials
• Buyer’s remorse or changed preferences

RETURN STATUS UPDATES

Communication: You will receive email updates at each stage:

• Return request received confirmation (within 24-48 hours during business days)
• Return authorization (RMA) issued or request denied
• Return package received at our facility
• Inspection completed and decision made
• Refund processed (includes final amount and timeline)

Response Times:

• Initial return request acknowledgment: Within 24-48 hours during business days
• RMA approval/denial: Within 24-48 hours of request during business days
• Inspection results: Within 5-10 business days of receiving return
• Refund processing: Within 5-7 business days after inspection approval

Tracking Your Return:

• Use the tracking number from your return shipment
• Contact us if your return shows delivered but we haven’t confirmed receipt
• We typically update return status within 2 business days of receipt

REPEAT RETURNS & POLICY ABUSE

Monitoring Returns:

• We monitor return patterns and may restrict future purchases from customers with excessive returns
• Multiple returns of worn or used items may result in account termination
• Fraudulent return attempts may result in denial of future returns

Account Restrictions: Accounts may be restricted for:

• Attempting to return obviously worn items
• Excessive return rates (over 50% of purchases)
• Attempting to circumvent return policies
• Abusive behavior toward customer service staff

FINAL SALE ITEMS

Items Marked Final Sale:

• Cannot be returned under any circumstances
• Clearly marked “Final Sale” in product listings
• No exceptions for final sale items, even if defective
• Typically includes clearance and deeply discounted items

CONTACT INFORMATION

• Email: info@bonamiga.com (24-hour response during business days)
• Website Chat: Live support available during business hours
• Include your order number and RMA number (if applicable)

Mailing Address for Returns: Only use the address provided in your RMA authorization email. Do not send returns to any other address.

 

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Important Notes:

• This policy applies to all Bon Amiga purchases regardless of platform (website or Amazon)
• We reserve the right to modify this policy at any time
• Changes will be posted with an updated effective date
• Continued use of our services constitutes acceptance of policy changes
• State laws may provide additional consumer rights
• Please read this policy carefully before making a purchase. Contact us with any questions before ordering.